About me

Skipper is my real name but it is not the name with which I was born. Currently, I live with my wife, daughter, and a rescue Jindo in the San Francisco Bay Area.

Born at the foot of the Rocky Mountains, I spent most of my childhood hopping around from place to place — starting in Seoul, Korea. As the product of growing up in a household with two cultures, I've forged a unique perspective from which I see the world through the human-centered lens wherein I strive to facilitate and craft enduring, remarkable, and delightful experiences — physical and digital.

Especially now, I’m interested in how the principles of design can provide resources for empowerment and independence in the world-at-large.

Since 2016, I've advised Shep — an early stage travel startup in Austin, TX — on a range of product, user experience, and design matters. We're focused on helping companies, travel managers, and travel management companies keep employees safe and informed as they search for the right ways to travel for business. Currently, we're partnering with Flight Centre among others.

In Aug 2019, I joined thoughtbot as design director in San Francisco, CA moving from New York City to lead design and strategy — along with mentoring, managing, upskilling, and growing the team while leveraging storytelling, ideation, and technology to spur and maintain successful client engagements. Hand-in-hand with global management and local leadership, I advised on and sold client engagements to shared success — also rolled up my sleeves and worked alongside designers and developers when helpful. Especially proud of my efforts as a member of the diversity and inclusion council. The west coast location, unfortunately, shut down in May as a result of the effects of the global COVID-19 financial crisis.

Before I came to thoughtbot, I was leading and managing product design efforts at Sesame in Brooklyn, NY and launching a two-sided healthcare marketplace. We rooted our design methodology and sprint cycles with biweekly instances of user interviews, guerilla testing, and A/B testing while keeping a close eye on a broad range of analytics and metrics. Everything was done in full collaboration with the product and engineering teams, local and remote.

At Fjord NY, I worked as a senior visual designer. While there, I developed and pitched the idea for Design Voices, featuring diverse and inclusive conversations with other Fjordians around the globe — designers, managers, and strategists at a range of different levels. I was also one of the hosts of Fika, a podcast featuring conversations with thought leaders key luminaries in technology and design. All in all, I learned a ton in the time I was there.

Before that, I was at Brabble, Mediabistro, and PBS FRONTLINE, all in New York City. And before that, I worked as a designer in a variety of ways for different groups and people in Austin, Texas — the self-proclaimed live music capital of the world.

If you're wondering — aside from family and friends, the thing I miss most about Texas is the heat of the peppers. And NYC, I miss the city itself most, which operated on its own vibration plane while maintaining the residents in a kind of entropy altogether; we were all there in it.

Thanks for reading all of this. If you're still wondering what my name was when I was born, I'd be happy to tell you that story. Just contact me and we can take it from there. 😄

Skipper Chong Warson
My work
My work