Product design, service design, strategy, user experience, research, leadership

Design director
Aug 2018 to Apr 2019

San Francisco, CA

This is a product design consultancy with a number of studios around the U.S. and one in London. I relocated to San Francisco to lead design and strategy while managing the design team, focused on mentoring direct reports through regular one-on-ones as well as group check-ins, design critiques, general upskilling, and support — including lightning talks, demos, and other outside activities.

Other responsibilities included:

  • Growing the studio — including hiring interviews with designers and developers alike, debriefs, followups
  • Advising client engagements to shared success — balancing the client’s business objectives whilst meeting the design and development needs of the project — including kickoffs, retros, check-ins, shop talk sessions, other kinds of group facilitation activities
  • Sales and prospecting efforts with local SF leadership (managing director and development director) and in step with global management team
  • Efforts to promote diversity and inclusion within the studio and within the company at-large

The SF location, unfortunately, shut down in May 2020 as a result of the effects of the global COVID-19 financial crisis. I will miss my thoughtbot compatriots dearly — some of the smartest and most sincere people I've ever had the pleasure with whom to work.

My work
My work